eM Client (Windows)

If you have not already, download and install eM Client for Windows.

Help / Q&A

Enter your email address, click start then enter your password and click start again.

Now enter your name and give the account a name you will recognize. Then click Next.

If you need to send PGP encrupted emails for security compliance create an encryption keypair now. Otherwise, continue without encryption. (Most users do not need PGP encryption)

If you have a large mailbox or slow internet connection you will want to uncheck download messages for offline use. Otherwise, leave it checked and click Finish.

On the next screen click to verify the IMAP and SMTP server information is as follows:

For SMTP, you can use port 465 or 587

Choose add account from the Accounts screen. You can get to the accounts screen from menu > Accounts

Choose Contacts or Calendar, then choose CardDav or CalDav. Either one you choose should setup both.

Now add the server address, your email address and password. Server address is: https://mail.afternorth.com:8443/

Give it a name:

Finish

and you're done.

If emails appear in webmail but not in eM Client:

  • Right-click the folder with missing emails, select Properties, go to the Repair tab, and click Repair. This rebuilds the folder’s cache.
  • Ensure the folder is subscribed: Right-click the account, select Properties > IMAP > Show Folders, and subscribe to the folder.
  • Verify your account uses IMAP (Menu > Accounts > Select Account). IMAP syncs emails across devices, unlike POP3.

If emails appear in webmail but not in eM Client:

  • Right-click the folder with missing emails, select Properties, go to the Repair tab, and click Repair. This rebuilds the folder’s cache.
  • Ensure the folder is subscribed: Right-click the account, select Properties > IMAP > Show Folders, and subscribe to the folder.
  • Verify your account uses IMAP (Menu > Accounts > Select Account). IMAP syncs emails across devices, unlike POP3.

If you can’t send emails:

  • Check SMTP settings: Outgoing Server: mail.afternorth.com, Port: 465, Security: SSL/TLS, with SMTP Authentication enabled.
  • Go to Menu > Operations to view error messages. Common issues include incorrect passwords or blocked ports.
  • Ensure your firewall or antivirus isn’t blocking port 465.
  • Contact support if errors persist, providing details from the Operations log.

To sync eM Client on mobile and desktop:

  • Use the same IMAP settings on both: Incoming Server: mail.afternorth.com, Port: 993, Security: SSL/TLS; Outgoing Server: mail.afternorth.com, Port: 465, Security: SSL/TLS.
  • Ensure both devices are online and refresh folders (Menu > Refresh on mobile, or right-click folder > Refresh on desktop).
  • If sync fails, check Menu > Operations for errors and repair the folder as described above.

If eM Client is slow or unresponsive:

  • Update to the latest version: Menu > Help > Check for Updates.
  • Rebuild the database: Menu > File > Repair > Rebuild.
  • Reduce mailbox size by archiving old emails: Menu > Tools > Archive.
  • Disable unnecessary add-ons: Menu > Tools > Plugins.
  • If issues persist, remove and re-add the account after backing up local data.