Support: IDX Website Services

AfterNorth provides comprehensive support for our IDX-integrated website and hosting services to ensure your real estate website operates reliably, securely, and efficiently. This support is designed to help brokers, agents, teams, and other real estate professionals maintain seamless access to MLS listings, website functionality, and hosting infrastructure.

The following outlines the key elements included in our standard support package with a focus on proactive maintenance, quick resolutions, and ongoing optimizations to minimize downtime and enhance end-user experience.

IDX Integration and Configuration Support

Assistance with initial setup and configuration of IDX feeds from MLS providers to display live property listings on your website.

Ongoing troubleshooting and resolution of data feed issues, such as syncing errors, missing listings, or display inconsistencies.

Guidance on customizing search features, including advanced filters for property types, locations, prices, and amenities.

Note: For additional support including; SEO content creation, search functionality customizations, or unique queries please see our marketing solutions: https://afternorth.com/Marketing.

Technical Troubleshooting and Issue Resolution

24/7 monitoring with support available from 8am to 5pm Monday through Friday for general inquiries. We strive to resolve all reported technical issues, including slow loading times or IDX-related errors, within 24 hours during business days. After-hours support is limited to service outages or critical errors, bugs, etc., and not for general support.

Hosting and Infrastructure Maintenance

Reliable web hosting with 99.9% uptime guarantees.

Our system automates regular backups of website data, IDX databases, and configurations to prevent data loss.

Security enhancements, such as SSL certificates, firewall protections, and routine vulnerability scans to safeguard against threats.

Updates and Upgrades

Our team continually performs software updates to enhance the functionality and performance of our Webtools platform, including CRM, IDX, marketing tools, and more. We also maintain compliance with ever-changing requirements.

Compliance and Best Practices Guidance

Ensuring adherence to IDX rules and regulations set by MLS boards, including proper attribution, disclaimers, and data usage policies.

Recommendations on best practices for user privacy and accessibility standards like WCAG.

Note: Ongoing consultations for website improvements, such as enhancing lead capture forms tied to IDX searches or integrating CRM systems, are provided under our additional marketing and consultation services.

Customer Service and Resources

We offer an initial training session for your team on using our backoffice tools to effectively manage your IDX website.

Note: This general support package does not include custom development, advanced SEO services, or third-party integrations beyond basic IDX and hosting. For additional needs, please contact us for premium upgrade options.